Orders and deliveries
A Ruti routine
Product sales channels
Some products are available to consumers directly from the factory, while some are only sold via retailers. Product-specific information is available on the product pages.
Products are delivered from the factory as full pallets. Single product packages can be purchased from retailers.
Place your order by sending an email to epira@epira.fi or by calling the switchboard at 044 043 7472.
If you would like to receive a quote, please fill in the request for quote form, which will ask you to provide all relevant information. We will get back to you using the email address you provided.
If you have ordered from the factory before, your customer details are stored in our billing system. If your details have changed (for example, your billing or delivery address), please notify us when placing your order.
Delivery can be arranged via a transport company, or the customer can collect the products themselves.
If the load is sent using Epira's transport agreement, we will then charge the freight to the customer. We will calculate an up-to-date freight price for you, which is affected by the size of the load, the distance, and the pricing of the transport companies. The main rule is that the more you order at a time, the more economical the relative freight fee is per product.
If the consignment is sent using the customer's freight agreement or the customer arranges collection or collects the consignment themselves, no freight charge will be applied. Delivery and collection times shall be agreed separately.
Delivery and collection times are agreed in advance with sales. This ensures that your load is ready for you here. When arriving at the factory, wait for the wheel loader driver or pop in to the office.
Loading at the factory takes place on weekdays from 6:00 to 14:00.
It takes about an hour to load a full lorry load, so please be on time.
The unloading area must be accessible without obstruction by articulated lorry or distribution vehicle. The unloading site must be prepared in advance and any obstacles removed well in advance. When planning the delivery time, please also consider any necessary de-icing measures and the impacts of thawing.
Unloading takes place according to the contract either by the transport company or using the customer's own equipment. If the customer unloads the cargo themselves, it must be ensured that the equipment used is suitable for handling a heavy load. The total weight of the pallet including products can be found in the product details.
Suitable unloading equipment include e.g. tractors with front loaders, telehandlers, forklift trucks, compact loaders, or wheeled loaders. The products are delivered on pallets.
